Shipping policy
Shipping Information
We normally dispatch your order within 1–5 business days after your order has been confirmed.
Unless otherwise stated, this delivery time applies to all products. For pre-orders or other special products, any different delivery time will be clearly stated on the product page.
During periods of high demand, delivery times may be slightly longer than usual.
1. Shipping Options
We offer delivery to pickup points via DSV/DB Schenker.
Once your order has been shipped, it will be delivered to the pickup point assigned by the carrier based on your delivery address.
2. Delivery Times
- Standard dispatch time is 1–5 business days after your order has been confirmed.
- Deliveries are made on business days only (excluding weekends and public holidays).
- During promotional periods, holidays or times of high demand, delivery times may be slightly extended.
3. Order Processing
We normally dispatch orders every Tuesday and Thursday.
Orders placed shortly before a shipping day will usually be included in the next scheduled shipment.
4. Track Your Order
Once your order has been shipped, you will receive a shipping confirmation by email or SMS, including a tracking number.
You can use the tracking number to follow your shipment directly on the carrier's website.
5. Damaged Shipments
If your order arrives damaged, please contact us as soon as possible at info@hellsa.com.
To help us process your claim, please include:
- Photos of the damaged product
- Photos of the packaging
- Your order number
Once we have reviewed your claim, we will provide a replacement product or issue a refund, depending on the circumstances.
6. Changes to Your Shipping Address
If you notice that you have entered an incorrect shipping address, please contact us immediately at info@hellsa.com.
If your order has not yet been shipped, we will do our best to update the address.
Once the order has been dispatched, we cannot guarantee that the shipping address can be changed.
7. Unclaimed Shipments
If you do not collect your order within the time specified by the shipping carrier, the shipment will be returned to us.
For unclaimed shipments, we reserve the right to charge for:
- Return shipping costs
- Administrative handling fees
- Packaging costs
8. Delivery Delays
We always do our best to deliver your order as quickly as possible.
However, delivery times may occasionally be affected by circumstances beyond our control, such as severe weather, transportation disruptions or high demand experienced by the shipping carrier. If a delay occurs, we will do our best to keep you informed.
9. Contact
If you have any questions regarding your delivery, please don't hesitate to contact us at:
We're always happy to help! 💚